Frequently Asked Questions
Our apartment community falls within the Papillion-La Vista Public School District.
While there isn't public transportation close by, ride-sharing services like Uber, Lyft, and taxis are available for your transportation needs.
Our apartment community offers free parking spaces for our residents. Garages are also available for an additional monthly fee.
Packages are delivered directly to resident apartments, we do not accept packages in the office
LEASING AND RENTING
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!
Water, sewer, trash, and recycling services are included in the monthly rent.
You can choose Bloom Broadband as your provider for both Internet and Cable services.
Yes, we offer short-term leases subject to availability and demand.
MAINTENANCE AND REPAIRS
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.
You are not required to be present during maintenance visits unless you prefer to be.
Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.
If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]
RULES AND GUIDELINES
Our community offers some buildings that are smoke-free. To learn more about our smoke-free options, please contact the office. We'd be happy to provide you with all the details and help you find the perfect smoke-free apartment that suits your needs based on our current availability.
Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.
No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.
MOVING IN AND MOVING OUT
We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.
Approx. 6 minutes (Chalco Hills)
If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.
Didn't find an answer?
Our team is always ready to answer your questions.
“This apartment has exceeded my expectations. I have lived here for two years & am planning to move into a two bedroom here in December. The apartments themselves are updated & beautiful. I LOVE having a washer/dryer in the unit ... Tammy has been OUTSTANDING to work with over the last two years. From the time I toured the place & applied to live here, she has been nothing but amazing ...She goes above & beyond for the residents here ...I would highly recommend this complex to others!!” – Breana- Google
It's a great place to live. The location is great also it's super close to the Interstate and there are many stores and restaurants close by. The apartments are modern, allow for pets, and overall all the neighbors are pretty quiet. - Verified Resident- ApartmentRatings.com
Andover pointe apartments are very homey and spacious. They are kept up to date on routine Maintanance and cleanliness. Staff at the leasing office are very welcoming and helpful and are always willing to step in if there is ever an issue. The club house is a great place to get family together or to have parties and celebrations. I have had a great experience living here so far - Verified Resident- ApartmentRatings.com
Love this place! Have been with Edward Rose 10+ years. Staff are amazing and super responsive. This place is truly hone, so much more then just an Apartment. Check them out, you won't regret it!!... - Tim- Google
Carly was amazing! She was very patient with us and walked us through the whole process. She was professional, knowledgeable and friendly. We definitely had a 5 star experience! - Jenny- Google
Andover has been a great apartment community to live at with my family. Staff and maintenance are friendly and attentive. The amenities are a great plus and it's a quiet facility, in our experience. We'd be staying if we hadn't bought a home! - Matthew- Google
Moved in a few weeks ago and loving this community! They are attentive and quick to answer all inquiries. Also, I moved from out of state and they made it such a smooth transition. By far the best apartment staff I've worked with to date. Would highly recommend! - Heather- Google
My fiance and I have lived her for a year now, and we both LOVE it! There are paths for walking throughout the complex where I feel safe. The main building has a great gym and pool available to all residents. We were so excited to renew our lease! - Meagan- Google